Replacement & Refund Policy

Thank you for shopping at Dubai Elite LLC. We strive to provide a smooth shopping experience and want you to be satisfied with your purchase. This policy explains our guidelines and procedures for product replacements. By purchasing from our website, you agree to the terms outlined in this policy.

Replacement Eligibility

Product Eligibility

Dubai Elite aims to ensure that every product reaches our customers in good condition. If you receive an incorrect, faulty, broken, or damaged product, you may be eligible for a replacement, subject to the terms of this policy.

Replacement Timeframe

Dubai Elite accepts replacement complaints submitted within 30 days of delivery.

• Within 7 days of delivery: Eligible replacements will be provided free of charge.

• After 7 days and within 30 days: Replacement charges may apply.

Requests submitted after 30 days of delivery will not be eligible for replacement.

Replacement Process

Step 1: Contact Customer Support

To request a replacement, contact our customer support team at Info.dubaielites@gmail.com within the eligible timeframe. Please provide your order details and a clear video showing the incorrect, faulty, broken, or damaged product.

In some cases, the issue may be related to product usage. Our support team may provide instructions to help resolve the issue.

If we confirm that the product is eligible for replacement, we will guide you through the next steps.

Step 2: Replacement Options

Option A: Return the Product

You may be asked to return the incorrect, faulty, broken, or damaged product in its original packaging, including the original product box and all accessories, to the return address provided by our customer support team.

Once we receive the returned product, we will dispatch the replacement within 5 working days, subject to verification and availability.

Option B: Courier Pickup and Replacement

Where available, we may arrange for a courier to collect the product from you. Please pack the product securely in its original packaging, including the original product box and all accessories.

We will arrange the replacement within 14 working days, subject to the applicable verification and pickup process.

Our customer support team will confirm which replacement option applies to your order.

Change of Mind

Dubai Elite does not offer replacements for products returned due to a change of mind, incorrect personal preference, or simply no longer being needed.

Refund Policy

Dubai Elite does not offer refunds for purchases. Eligible cases involving incorrect, faulty, broken, or damaged products will be handled according to the replacement policy outlined above.

For assistance with a replacement request, please contact:

Store Name: Dubai Elite
Email: Info.dubaielites@gmail.com